1. Payment
Orders are paid online in sum with 100% prepayment:
- Click;
- Payme.
Cash on delivery is not accepted.
The order is processed once payment is confirmed. If confirmation is delayed by a payment system failure, the delivery time counts from the actual confirmation.
Bloom issues the receipt and sends it to your phone number, e-mail or personal account; Click and Payme also send a payment confirmation.
Part of an order can be paid with a gift certificate: certificates under 2 000 000 sum are single-use (spent in one purchase, the remaining balance is not kept); from 2 000 000 sum they are multi-use.
2. Delivery in Tashkent
- orders under 300 000 sum — delivery 30 000 sum;
- orders from 300 000 sum — delivery free;
- we deliver within 3 hours of payment confirmation, during store opening hours;
- if the order is placed shortly before the store closes or at night, we deliver after the store opens;
- if the items are not all in one store, delivery may take longer — we will tell you the new time.
Delivery times are approximate and may change due to traffic and weather; we will warn you of any delay.
3. Delivery to the regions of Uzbekistan
- delivered by Fargo;
- cost — 45 000 sum; free delivery from 300 000 sum does not apply to the regions;
- time — usually 2–3 business days after payment confirmation.
4. Pickup
Pickup from stores is temporarily unavailable.
5. Receiving the order
The courier hands over the order:
- in a residential building — at the door of the flat or house;
- in an office building — at the entrance, if access is free;
- on a territory with a barrier — at the barrier.
On receipt, check in the presence of the courier:
- that the packaging, films and seals are intact;
- the name, shade, size and quantity of the items;
- that there are no leaks or damaged bottles and dispensers.
Report any damage, shortage or wrong item to the courier at once (photo or video) and tell us the same day — you may refuse such an item and we will replace it or refund it. If the order is accepted without remarks, it is presumed there was no external damage or shortage.
If you refuse the order after it has been handed to the courier, or do not answer the courier's calls, the delivery cost is withheld: 30 000 sum in Tashkent, 45 000 sum for the regions. It is not withheld if we were late, delivered the wrong item or the item is damaged.
6. Cancelling an order
You can cancel an order without giving a reason before it is handed to the courier — via customer support or in the app under "My orders". The money is refunded the same way you paid.
7. Returns and exchanges
- perfumery and cosmetics of proper quality are not returnable by law; at our discretion they can be exchanged for another shade at the same price within 10 days if the packaging is unopened and the item is unused;
- defective items or items delivered by our mistake are replaced or refunded;
- you can hand an item back free of charge at any Bloom store;
- a Bloom courier collecting a return in Tashkent: items of proper quality — 30 000 sum, defective items or our mistake — free.
Full terms are in section 8 of the public offer.