General Terms of the Retail Sale Agreement for Goods Sold via the bloombeauty.uz Online Store and the Bloom Mobile Application
Version dated 1 September 2026. Effective from the date of publication.
1. General Provisions
1.1. These General Terms (the "Terms" or the "Offer") constitute the official public offer of BLOOMSHOP LLC (the "Seller") to any legally capable natural person aged 18 or over (the "Buyer") to enter into a distance retail sale agreement for goods (the "Agreement") via the online store at https://bloombeauty.uz and the Bloom mobile application (together, the "Platform").
1.2. The Terms have been drawn up in accordance with the Civil Code of the Republic of Uzbekistan (including Articles 360, 369 and 370), the Law of the Republic of Uzbekistan "On Electronic Commerce", the Law of the Republic of Uzbekistan "On the Protection of Consumer Rights", the Law of the Republic of Uzbekistan "On Personal Data", the Rules of Retail Trade in the Republic of Uzbekistan and other legislation of the Republic of Uzbekistan.
1.3. The Agreement is a contract of adhesion (Article 360 of the Civil Code of the Republic of Uzbekistan): the Buyer accepts the Terms in their entirety. The Agreement is concluded in electronic form and does not require the signing of a paper document (Articles 14 and 19 of the Law "On Electronic Commerce").
1.4. The Offer is accepted when the Buyer places an order on the Platform (by pressing the "Place order" / "Pay" button) and/or pays for the order. From the moment of acceptance the Agreement is deemed concluded in respect of the goods included in the order, on the terms in force at the time the order was placed.
1.5. The rules for using the Platform (Sections 3, 11 and 12) apply to any person from the moment they begin using the Platform, including without placing an order.
1.6. The processing of the Buyer's personal data is governed by the Privacy Policy published at https://bloombeauty.uz/pages/privacy-policy (see Section 10 of the Terms). The Privacy Policy is a separate document and does not form part of this Offer.
2. Definitions
- Seller — BLOOMSHOP LLC, whose details are set out in Section 18.
- Platform — the online store at https://bloombeauty.uz and the Bloom mobile application for iOS, Android and Huawei, owned by the Seller.
- Buyer — a natural person aged 18 or over (persons aged 14 to 18 — with the consent of their parents or guardians) who places an order on the Platform for personal, family or other needs unrelated to business activity.
- Goods — cosmetics, perfumery and other products presented on the Platform.
- Order — a request placed by the Buyer to purchase selected Goods, specifying the method of receipt and payment.
- Account — the Buyer's personal area on the Platform, accessed by telephone number and/or other identifiers.
- Gift Card — a plastic or electronic card (certificate) entitling its bearer to purchase Goods up to the amount of its face value.
- Loyalty Programme — a programme for accruing bonuses (cashback) on purchases, the terms of which are published at https://bloombeauty.uz/pages/loyalty.
- Promo Code — a code granting a discount or other benefit on the conditions stated when it is issued.
- Stores — Bloom retail stores, the addresses of which are published at https://bloombeauty.uz/stores.
3. Registration and Account
3.1. Placing an order may require registration, stating a telephone number, name and (where necessary) a delivery address. The Buyer undertakes to provide accurate and up-to-date information.
3.2. The Buyer is responsible for keeping access to their Account secure (including SMS codes and password) and must notify the Seller immediately of any unauthorised access. Actions performed through the Buyer's Account before such notification are deemed to have been performed by the Buyer.
3.3. The Buyer may delete their Account at any time in the Application ("Profile" → "Delete account") or by request to the Seller's e-mail; the consequences of deletion are described in the Privacy Policy. The Seller may deactivate an Account that has not been used for more than 12 consecutive calendar months, having notified the Buyer at least 30 calendar days in advance by SMS, e-mail or push notification. Deactivation of an Account does not terminate the Buyer's rights under Gift Cards during their validity period. The treatment of Loyalty Programme bonuses is governed by the Programme rules.
3.4. The Seller may restrict access to the Platform if the Buyer breaches the Terms or the law, notifying the Buyer of the grounds for the restriction. Restriction of access does not release the Seller from fulfilling previously paid orders or from its refund obligations.
4. Product Information and Price
4.1. Information about the Goods (name, main properties, composition, shelf life, country of origin, manufacturer, price, terms of purchase) is published on the product page. Images of the Goods may differ slightly from their actual appearance (shade, packaging).
4.2. Prices are stated in Uzbek soums and include VAT. The price of the Goods in an Order is fixed at the time the Order is placed and may not be changed unilaterally by the Seller.
4.3. If a pricing error is discovered or the Goods are unavailable after the Order has been placed, the Seller shall notify the Buyer within 1 business day; the Buyer may confirm the Order on the new terms or cancel it with a full refund of the amount paid.
4.4. The delivery charge is not included in the price of the Goods and is shown separately when the Order is placed, in accordance with Section 7 and the "Payment and Delivery" page (https://bloombeauty.uz/pages/oplata-i-dostavka).
5. Placing an Order
5.1. The Buyer forms an Order by selecting the Goods, the method of receipt (delivery or collection from a Store) and the method of payment.
5.2. After the Order has been placed and paid for, the Buyer is sent a confirmation (on the Platform, by SMS, e-mail or push notification) stating the Order number, the list of Goods, the amount and the estimated delivery time.
5.3. An Order is deemed accepted for fulfilment once receipt of payment has been confirmed. If confirmation of payment is delayed due to a technical fault of the payment service, the delivery period runs from the moment payment is actually confirmed.
5.4. The Buyer may cancel an Order before it is handed over for delivery (before it is handed out, in the case of collection) by contacting customer support. The amount paid is refunded in accordance with Section 9.
6. Payment
6.1. Orders are paid for in the national currency of the Republic of Uzbekistan (soum) on the basis of 100% prepayment.
6.2. Payment is made online via the Payme and Click payment services using bank cards and other means of payment supported by those services. The list of available payment methods is displayed when the Order is placed.
6.3. Until the date announced on the Website and in the Application, cash payment to the courier on receipt of the Order is permitted for courier delivery within the city of Tashkent. For delivery to other regions of the Republic of Uzbekistan payment is made online only.
6.4. A receipt (fiscal document) is generated at the time of payment and sent to the Buyer electronically by the payment service and/or the Seller in accordance with the Law "On Electronic Commerce" and the legislation on the use of cash register equipment.
6.5. The Buyer may pay for an Order in full or in part with a Gift Card and/or Loyalty Programme bonuses in accordance with Sections 13 and 14.
6.6. The Seller is not liable for the actions of banks and payment services, but shall assist the Buyer in establishing the status of a payment.
7. Delivery and Collection
7.1. The Seller arranges delivery of the Order by its own courier service or by engaging delivery services (including Fargo for the regions). The cost, timescales and conditions of delivery, as well as the conditions for free delivery, are set out on the "Payment and Delivery" page (https://bloombeauty.uz/pages/oplata-i-dostavka), which forms part of these Terms. In the event of any inconsistency, the information shown to the Buyer when placing the Order prevails.
7.2. The stated delivery times are estimates; the Seller shall notify the Buyer of any delay and of the new delivery time. If the delay exceeds 5 business days beyond the announced time, the Buyer may cancel the Order with a full refund of the amount paid.
7.3. The Order is handed over to the Buyer or a person designated by the Buyer at the delivery address. The courier hands over the Order at the door of the flat/house, at the entrance to an office building, or at the barrier/fence where access to the premises is restricted.
7.4. On receipt of the Order the Buyer checks the integrity of the packaging and the quantity and names of the Goods. Claims regarding external damage and completeness discovered on receipt are recorded at the time of handover (including by photograph) and sent to the Seller on the same day. This does not deprive the Buyer of the right to report hidden defects later in accordance with Section 8.
7.5. Collection takes place from the selected Store after notification that the Order is ready. If the Goods are not available at the selected Store, they may be transferred from another Store within the period stated on the "Payment and Delivery" page. The Order is held at the Store for 7 calendar days, after which the Seller contacts the Buyer to agree a new period; if the Buyer declines, the Order is cancelled and payment refunded.
7.6. The risk of accidental loss of or damage to the Goods passes to the Buyer when the Goods are handed over to the Buyer or a person designated by the Buyer.
8. Quality of Goods. Returns and Exchanges
8.1. The Seller delivers Goods that comply with the requirements of the legislation of the Republic of Uzbekistan, with an unexpired shelf life and in proper packaging.
8.2. Goods of proper quality. The Buyer may exchange or return non-food Goods of proper quality within 10 calendar days of receipt, provided that the Goods have not been used and their presentation, consumer properties, seals, labels, factory packaging and proof of purchase have been preserved (Article 18 of the Law "On the Protection of Consumer Rights"; paragraph 27 of the Rules of Retail Trade).
8.3. Goods of proper quality included in the List of Non-Food Goods of Proper Quality Not Subject to Return or Exchange approved by Resolution of the Cabinet of Ministers of the Republic of Uzbekistan No. 75 of 13 February 2003 (as amended) — including perfumery and cosmetic products, personal hygiene items (toothbrushes, combs, hair clips, curlers and similar items) and hosiery — are not subject to return or exchange. The Seller may, at its discretion, accept such Goods for return provided the factory packaging and protective films are intact.
8.4. Defective Goods. If defects are discovered in the Goods during the shelf life (warranty period) or, where none is set, within 6 months of handover, the Buyer may, at their option, demand: replacement with Goods of the same or a different brand with a price adjustment; a proportionate reduction in price; rectification of the defects free of charge (where applicable); or termination of the Agreement and a refund of the amount paid together with compensation for losses (Articles 13–17 of the Law "On the Protection of Consumer Rights").
8.5. Defective Goods are replaced within 7 calendar days of the demand; where a quality check is required — within 20 days; where the Goods are unavailable — within 1 month. For breach of these time limits the Seller pays a penalty of 1% of the price of the Goods for each day of delay.
8.6. The cost of returning defective Goods, and Goods delivered in error by the Seller (wrong item, incomplete set), is borne by the Seller. The cost of returning Goods of proper quality is borne by the Buyer unless the Seller announces otherwise.
8.7. Return procedure. The Buyer submits a return/exchange request via customer support (Section 18) or in the Application, stating the Order number, the reason and photographs (for defects). Returned Goods are accepted: at any Bloom Store; by the Seller's courier (within Tashkent); or by a delivery service at the Seller's address stated in Section 18. The Seller informs the Buyer of the place and method of acceptance within 1 business day of receiving the request.
9. Refunds
9.1. Refunds are made in the same form in which payment was made: to the bank card / via the payment service (Payme, Click) used to pay for the Order. Where payment was made in cash (until the date announced on the Website and in the Application), the refund is made in cash at a Store or to a bank card at the Buyer's request.
9.2. The refund is made no later than 10 calendar days from the date the Seller receives the returned Goods or, where the Order is cancelled before the Goods are handed over, from the date of cancellation. The time taken by the issuing bank to credit the funds is beyond the Seller's control and may be up to 5 banking days.
9.3. For breach of the refund deadline the Seller pays the Buyer a penalty of 1% of the amount to be refunded for each day of delay (Article 28¹ of the Law "On the Protection of Consumer Rights"; Article 27 of the Law "On Electronic Commerce").
9.4. Where Goods paid for in part with a Gift Card or bonuses are returned, the corresponding portion is credited back to the Buyer's Gift Card / bonus account, and the portion paid in money is refunded in accordance with clause 9.1.
10. Personal Data
10.1. The personal data operator is the Seller, BLOOMSHOP LLC. Personal data databases are stored on servers located in the Republic of Uzbekistan.
10.2. By registering on the Platform and/or placing an Order, the Buyer confirms that they have read the Privacy Policy (https://bloombeauty.uz/pages/privacy-policy) and consents to the processing of their personal data (name, telephone number, e-mail address, delivery address, order history, device data) for the purposes of concluding and performing the Agreement, delivery, servicing the Account, participation in the Loyalty Programme and compliance with legal requirements.
10.3. Consent to receive advertising and informational messages (SMS, push, e-mail) is given separately and may be withdrawn at any time in the Application settings, via the link in the message or through customer support.
10.4. The Buyer is entitled to receive information about the processing of their data, to demand that it be corrected, blocked or destroyed, and to withdraw consent by sending a request to the contacts in Section 18. The procedure, retention periods, list of recipients (payment services, delivery services) and other processing conditions are set out in the Privacy Policy.
11. Intellectual Property
11.1. The BLOOM trade mark (Certificate of the Intellectual Property Agency of the Republic of Uzbekistan No. MGU 45486-44557 dated 21 February 2025) and the content of the Platform (texts, images, design, software code) belong to the Seller or are used by it on lawful grounds. Use of Platform materials without the Seller's written consent is not permitted, other than for personal non-commercial viewing.
11.2. By posting a review or other content on the Platform, the Buyer grants the Seller a non-exclusive, royalty-free right to use it on the Platform and in the Seller's materials (including with the Buyer's name as entered by the Buyer). Personal data contained in reviews is processed in accordance with the Privacy Policy.
12. Rules for Using the Platform
12.1. The Buyer undertakes: to provide accurate information; not to disrupt the operation of the Platform or use automated data-collection tools; not to post content prohibited by law, third-party advertising or abusive material; and not to use the Platform to resell Goods for business purposes without the Seller's agreement.
12.2. The Seller keeps the Platform operational but does not guarantee uninterrupted availability during maintenance or in the event of failures at telecommunications operators or hosting providers. The Seller gives advance notice of planned maintenance where possible.
13. Gift Cards
13.1. The Seller sells Gift Cards in Stores and on the Platform (including electronic Gift Cards sent to the recipient's e-mail/telephone number). A Gift Card entitles its bearer to purchase Goods up to the amount of its face value.
13.2. Conditions of use: - a Gift Card is valid for the period stated on it or in the accompanying message (not less than 12 months from the date of sale); - a Gift Card may be transferred to a third party; the Seller does not verify the identity of the bearer; - a Gift Card may be used repeatedly until its face value is exhausted, within its validity period; if the Order value exceeds the balance, the difference is paid by the Buyer; - a Gift Card is not exchangeable for cash, except in the cases provided for by law (including where the Agreement is terminated through the fault of the Seller); - any unused balance is not refunded or extended once the validity period has expired; - where Goods paid for with a Gift Card are returned, the amount is credited back to the Gift Card (or to a new card with the same balance and validity period).
13.3. The Seller is not liable for the loss of a Gift Card or its use by a third party after it has been handed over to the Buyer; at the Buyer's request, an unused plastic card may be blocked if its number is known.
14. Loyalty Programme and Promo Codes
14.1. The conditions for accruing and redeeming bonuses (cashback), their validity period, restrictions and the procedure for amendment are set out in the Loyalty Programme Rules: https://bloombeauty.uz/pages/loyalty. Participation in the Loyalty Programme is voluntary; bonuses are not money and are not payable in cash.
14.2. The Seller may amend the Loyalty Programme Rules, having notified participants at least 14 calendar days before the amendments take effect. Bonuses already accrued retain, for their validity period, the conditions of use in force at the time of accrual.
14.3. Promo Codes apply on the conditions stated when they are issued (validity period, product categories, minimum amount, single use, non-applicability to collection and promotional Goods). Promo Codes cannot be combined unless stated otherwise and are not exchangeable for money.
14.4. Where Goods are returned, the Promo Code discount and bonuses accrued for the Order are cancelled proportionately; the amount actually paid is refunded.
15. Complaints and Disputes
15.1. Complaints regarding the quality of Goods, delivery, payment and refunds are sent to the Seller using the contacts in Section 18, via customer support in the Application, or in writing to the Seller's address.
15.2. The Seller considers the complaint and sends a response within 10 calendar days of receipt, unless the law sets a shorter period for the particular claim.
15.3. If no agreement is reached, the dispute is resolved by a court. The Buyer may, at their option, bring a claim at the Seller's location, at their own place of residence or at the place where the harm occurred (Article 29 of the Law "On the Protection of Consumer Rights"). Consumers are exempt from state duty on consumer protection claims.
15.4. Limitation periods are determined by the legislation of the Republic of Uzbekistan.
16. Liability
16.1. The Parties are liable in accordance with the legislation of the Republic of Uzbekistan.
16.2. The Seller is not liable for losses incurred by the Buyer as a result of the Buyer providing inaccurate information, giving third parties access to their Account, or breaching the storage and usage conditions of the Goods.
16.3. The Parties are released from liability for non-performance caused by force majeure (natural disasters, military action, epidemics, acts of public authorities prohibiting performance). If such circumstances last for more than 30 calendar days, either Party may withdraw from the unfulfilled Order; the amount paid is refunded to the Buyer in full.
17. Amendment of the Terms and Final Provisions
17.1. The Seller may amend these Terms. A new version is published on the Platform, stating its effective date, at least 3 calendar days before that date; Buyers are notified of material changes in the Application and/or by e-mail/SMS.
17.2. Orders placed before amendments take effect are governed by the version of the Terms in force at the time the Order was placed. The current and previous versions are available on request from customer support.
17.3. The invalidity of any individual provision of the Terms does not affect the validity of the remaining provisions.
17.4. The Terms are drawn up in Uzbek and Russian; the English translation is provided for information only. In the event of any discrepancy between the versions, the Uzbek and Russian texts prevail.
17.5. In all matters not governed by the Terms, the Parties are guided by the legislation of the Republic of Uzbekistan. Any terms of the Agreement that place the Buyer in a worse position than that provided by consumer protection legislation shall not apply.
18. Seller's Details
BLOOMSHOP LLC Address: 1V Abdulla Qodiriy Street, Tashkent, Republic of Uzbekistan Taxpayer ID (INN): 308170528 Activity code (OKED): 47190 Bank: JSC InFinBANK, Sergeli branch Account: 20208 000 8053 4096 2001 Bank code (MFO): 01070 Telephone: +998 99 610 77 88 Website call centre: +998 55 517 77 88 E-mail: privet@bloombeauty.uz Customer support hours: daily from 9:00 to 21:00 Bloom Store addresses (Tashkent, Samarkand, Chirchik): https://bloombeauty.uz/stores Returns address: 1V Abdulla Qodiriy Street, Tashkent, Republic of Uzbekistan, or any Bloom Store Website: https://bloombeauty.uz Bloom mobile application: App Store — https://apps.apple.com/uz/app/bloom-beauty-shop/id6445943128; Google Play — https://play.google.com/store/apps/details?id=uz.bloom.app; AppGallery (Huawei) Privacy Policy: https://bloombeauty.uz/pages/privacy-policy Payment and Delivery: https://bloombeauty.uz/pages/oplata-i-dostavka